Our US-based customer service is available Monday – Friday, 8:30a – 4:30p ET (excluding holidays and weekends) to answer your questions related to products, ordering, returns, and exchanges. Contact customer service via phone (304.781.5255) or email (custserv@darcodirect.com).

Unlike other online sellers, all DARCO Direct Customer Service team members have been trained on the DARCO line of products, enabling them to answer your questions about the DARCO products and assist you in the purchasing process.

Receive free UPS Ground shipping (3-5 business days) to residential and commercial addresses in the lower 48 states.

All orders placed before 2p ET will be shipped out the same day. All orders placed after 2p ET will be shipped the following business day.

Need it sooner? DARCO Direct also offers UPS 2nd Day Air (2 business days) and UPS Next Day Air (1 business day) for customers requiring their products ASAP. Shipping and handling charges apply.

Product didn’t work out? Need a different size? No worries! DARCO Direct accepts returns and exchanges of all products ordered through DARCOdirect.com when returned in their original packaging and in unused condition. Returns and exchanges must be sent back within 30 days of receiving your order.

To begin your return or exchange, visit darcodirect.com/returns-and-refunds to download your free return shipping label.

As the official eCommerce partner of DARCO International, Inc., DARCO Direct is able to guarantee purchases under the manufacturer’s warranty.

To view the DARCO International, Inc. warranty terms and conditions, visit the manufacturer’s website: darcointernational.com/warranty.