At this time, DARCO Direct does not bill insurance or submit claims on behalf of customers.  Select products may be eligible for reimbursement through your insurance provider.  We recommend contacting your insurance company directly to determine coverage and reimbursement requirements. 

We also accept HSA and FSA cards as a form of payment on eligible products, which are identified by the HSA/FSA logo on the product page.  Click here to learn about how to pay with HSA/FSA cards at checkout. 

Yes.  Select DARCO Direct products are eligible for purchase using HSA (Health Savings Account) or FSA (Flexible Spending Account) funds. 

Eligible products are identified by the HSA/FSA logo on the product page.  A current list can be found here.  Learn more about how to pay with an HSA/FSA card. 

No. A prescription is not needed to purchase products from DARCO Direct.  However, we recommend consulting your clinician to determine which product is most appropriate for your condition or recovery needs.

Yes.  All orders placed on DARCO Direct automatically qualify for free ground shipping, with no order minimums.  If you’d like expedited shipping, those options will be available for you during the checkout process for a fee, including UPS 2nd Day Air and UPS Next Day Air.

We fulfill orders Monday through Friday during normal business hours, excluding weekends and holidays.  All orders placed after 2pm EST will be fulfilled the following business day. 

Available shipping options include: 

• FREE Standard Shipping: typically arrives within 3-5 business days after shipment
• UPS 2nd Day Air (customer paid): typically arrives within 2 business days after shipment 
• UPS Next Day Air (customer paid): typically arrives within 1 business day after shipment 

Please note that delivery times begin once your order has been processed and shipped. 

At this time, DARCO Direct only ships to addresses within the United States.

No.  All orders must be placed online through DARCO Direct. 

If you are experiencing difficulty in placing an order, please contact our customer service team at 304.781.5255. Representatives are available Monday through Friday from 8am-4:30pm EST and can assist with navigating the website or troubleshooting checkout issues. 

Most DARCO Direct products are sold as single shoes or individual items, allowing customers to purchase only what they need. 

The following products are sold as pairs: 

• POGO® Athletic Offloading Sneaker 
• Aircore™ Replacement Insoles for POGO® 
• ProMotion Plus® Insoles 
• GentleStep™ Extra-Depth Diabetic Shoes 
• Wond Care Shoe System™ (Open Toe, Closed Toe and Replacement Insoles) 

Please refer to the product description on each product page for specific details. 

Some DARCO Direct products can be worn on either the right or left foot, while others are specifically designed for use on one side.  Please review the product description and sizing information before ordering to confirm whether the item is right-specific, left-specific, or universal.

All product pages include a sizing chart to help you select the appropriate size.  We recommend reviewing the sizing information and measuring your foot before placing your order.  Please note that foot swelling and volume of bandages or a cast can influence your size choice.  To ensure the best fit, measure the widths and lengths of your affected foot (including any dressings).

If your item doesn’t fit as expected, visit our Returns + Exchanges page to begin an exchange, provided the item meets our return eligibility requirements.

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package.  If you created a customer account, you can also log in by clicking the person icon in the upper right-hand corner of the site menu to view your order status and tracking information.  Customers who use the Shop app can also track their shipment directly through the app and receive real-time delivery updates.

Orders are processed quickly to ensure prompt shipment.  If you need to modify or cancel an order, contact customer service immediately (304.781.5255).  While we will do our best to assist, changes cannot be guaranteed once an order has entered fulfillment.

Returns and exchanges can be initiated online through our Returns + Exchanges page.  To begin the process, you will need your order number and the email address used when placing the order.  Click here to review our Return Policy. 

If you have questions about your return or exchange, our customer service team is happy to help.  They can be reached at 304.781.5255 from 8am-4:30pm EST Monday through Friday. 

We strive to ensure every order arrives in excellent condition and meets our quality standards.  However, if your item arrives damaged or you believe it may be defective, please contact DARCO Direct Customer Service right away (304.781.5255 or custserv@darcodirect.com). 

Products may be eligible for evaluation under DARCO International’s Warranty Policy.  Our team will work with you to review the issue and determine the best path forward, including warranty claim options when applicable.  

To update your shipping address on your Shop account: 

1. Open the Shop app and sign into your account. 
2. Tap your profile icon. 
3. Select Settings. 
4. Tap Addresses. 
5. Add a new address or edit an existing address. 
6. Save your changes. 
7. Verify that address is correct at checkout on DARCO Direct. 

Please note that updating your address in Shop will not change the shipping address for orders that have already been placed.  If you need to modify an existing order, contact customer service as soon as possible at 304.781.5255 or  custserv@darcodirect.com.